EXCHANGES AND RETURNS
- You can request the exchange or return of any product purchased by the site, within a period of up to 7 (seven) calendar days from the receipt.
- The request for exchange or return must be made by email firstname.lastname@example.org. At the moment of the request the reason for the request must be informed.
- The exchange of products by reason of color, size or model can be made only once. The freight / shipping expenses are paid by the customer.
- In the case of return, you will be reimbursed for the total value of the purchase, within two (2) days of receipt of the product by the store move.U.
- For any request for exchange or return the product label must be maintained and the part must be in the exact conditions in which it was delivered.
DEFECTS IN THE PRODUCT
- If the product purchased has a defect (vice) the repair or replacement of the part will be done by another one equal to the one acquired, within a period of up to thirty (30) days from the return of the product to the store move.U.
- The defective product must be returned within 7 (seven) days of receipt.
- In case of defect, the clinic will bear the postage / freight costs.
- The invoice, product code and original packaging must be sent.
We use in our store the most modern tools to guarantee the security of all the transactions carried out in our site.
All your bank or credit card details are encrypted, and are not stored at any stage of the transaction.
The mediator of the financial negotiations between you and our virtual store is the Pagseguro company, which uses the most modern security technologies, certified by Verisign, the biggest certifier in the world.